We have an exciting prospect for a full time Customer Service Managerto join IMB's Sylvania branch,providing great service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership.

About the role

- Providing training and leadership to the team
- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Processing personal loan applications
- Using various technologies, systems and digital platforms, cash handling and balancing
- Supporting management, coaching and staff development activities
- Contributing to product and service initiatives/activities for the region
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
- Assisting in the daily operational and compliance requirements for the branch.

About you

- Availability to work full time, Monday-Friday from IMB Sylvania
- Experience working in financial services, with exposure to leadership and/or lending




- A proven track record of positive performance and aptitude for learning, technology and business operations
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
- Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and cutting-edge solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and qualified growth.

To apply, follow the prompts. Applications close October 4, 2026. Please note that email applications are not accepted.

📌 Customer Service Manager/2IC - Sylvania
🏢 IMB
📍 Sylvania