- B2B Customer Service
- work with ongoing business customers and accounts
- ensuring orders and customer requirements are managed accurately

Bring your customer service and account management experience to a fast-paced B2B environment where you'll manage customer orders, solve problems and work closely with sales, operations and supply chain.

Opportunity

If you enjoy building relationships with customers, keeping orders moving and solving problems when things don't go to plan, this could be a great prospect.

We're looking for an experienced Customer Service Experience Specialist to join an established and reputable organisation based in Eastern Creek.

This isn't a traditional call centre role. You'll work with ongoing business customers and accounts, managing orders, stock availability, deliveries, returns and customer issues while working closely with internal sales, operations and supply chain teams.

The Role

You'll be responsible for providing a high level of customer service while ensuring orders and customer requirements are managed accurately and efficiently.

Your responsibilities will include

- Processing and managing customer orders through the ERP

- Managing forward and back orders and delivery dates

- Responding to customer enquiries regarding stock, orders and service

- Liaising with sales, operations, supply chain and warehouse teams

- Resolving delivery issues, discrepancies and customer concerns

- Processing returns, credits and warranty claims

- Supporting service and administrative activities

- Maintaining accurate customer and order information





- Building strong ongoing relationships with business customers

You'll need to be comfortable working in a busy environment where there are multiple customers, orders and priorities to manage simultaneously.

Ideal Candidate You'll bring previous B2B customer service, account coordination, internal sales or customer experience experience, ideally from a manufacturing, wholesale, distribution or other product-based environment.

We're looking for someone who:

- Has experience managing ongoing business customer relationships

- Is confident handling orders and customer enquiries

- Has worked with an ERP or similar business system

- Has strong attention to detail

- Can manage competing priorities

- Has excellent communication and phone skills

- Enjoys solving customer problems

- Works well across sales, operations and supply chain

- Is reliable, professional and genuinely customer-focused

Experience with returns, warranties, stock management or wholesale will be highly regarded.

Why Join

You'll join an established and reputable organisation with a strong focus on customer experience, teamwork and employee development.

It's an opportunity to build on your customer service experience within a professional B2B environment where you'll work with customers, sales and operational teams every day.

If you're an experienced B2B customer service professional who enjoys managing customer relationships, solving problems and keeping things moving, we'd like to hear from you.

This opportunity with this incredible employer will not be available for long so apply now!

📌 Customer Service Experience Specialist | Eastern Creek
🏢 Katz Recruitment
📍 Eastern Creek