Posted Wednesday 23 September 2026 at 9:30 am

About CMV Truck and Bus

CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.

CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.

Lead People. Drive Customer Excellence. Keep Australia's Trucks Moving.

We're looking for an experienced and motivated Customer Service Manager to join our busy Derrimut team. This is an exciting leadership opportunity for a positive and energetic people leader who enjoys developing others, building strong relationships and delivering exceptional customer experiences.

About the Role

Our customers rely on us to keep their trucks on the road and their businesses moving. As our Customer Service Manager, you'll lead a high-performing team while ensuring outstanding service for customers, fleet operators and owner-drivers.

Working closely with customers, workshop leaders and service department stakeholders, you'll be at the heart of the operation, driving customer satisfaction, supporting your team and ensuring the smooth running of the service department.

What You'll Be Doing

Leading & Developing Your Team

- Lead, coach and develop a team of Customer Service Representatives (Service Advisors) and Invoicing Clerks.
- Create a positive, engaging and customer-focused team culture.
- Set clear expectations, provide regular feedback and recognise success.




- Support team development through coaching, training and performance conversations.
- Manage workflow, staffing and productivity to ensure exceptional customer service outcomes.
- Lead by example and champion CMV's values of Safety First, Can Do, Ask the Question, Do the Right Thing and Mutual Respect.
- Conduct annual performance and salary reviews

Customer Service & Operations

- Ensure exceptional customer service standards are maintained across the department.
- Manage workshop capacity, service scheduling and Repair Order allocation.
- Monitor workflow and proactively address operational challenges.
- Work closely with workshop leadership to maximise productivity and customer satisfaction.
- Drive service performance and customer experience outcomes.

Warranty, Costing & Invoicing

- Oversee warranty costing and ensure manufacturer requirements are met.
- Ensure repair documentation and warranty claims are accurate and compliant.
- Oversee the timely and accurate invoicing of completed work.
- Produce reports, monitor performance metrics and identify improvement opportunities.

What We're Looking For We're looking for more than technical expertise. We want someone who genuinely enjoys leading people, celebrating success and creating a workplace where team members feel valued, supported and motivated to perform at their best.

You'll bring positivity, resilience and a solutions-focused mindset,



helping your team navigate busy periods while maintaining exceptional service standards.

Your Skills & Experience

- Previous leadership experience in automotive, transport, heavy vehicle or a similar service environment.
- Trade qualification or demonstrated experience in business administration, customer service or service operations.
- Exceptional customer service and stakeholder management skills.
- Solid computer literacy, commercial acumen and attention to detail.
- Excellent communication, organisational and time management skills.
- Ability to manage competing priorities and perform under pressure.
- A positive, energetic and solutions-focused leadership style.
- Proven ability to motivate, coach and develop high-performing teams.
- Strong emotional intelligence and relationship-building skills.
- Experience creating positive, inclusive and customer-focused team cultures.
- A genuine passion for helping people succeed and bringing out the best in others.

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community. If you have the skills and experience necessary and want to become an important part of our successful team, then submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

Job details

Job family

Manager / Supervisor

Pay type

Salary

Travel required

No

📌 Customer Service Manager (Derrimut)
🏢 CMV Truck u0026 Bus
📍 Derrimut