Reports to: Centre Manager / Duty Manager

Provide friendly and professional customer service while supporting the smooth and safe daily operation of Dreamskape.

Key Responsibilities

- Welcome customers and assist with enquiries.
- Process ticket sales, bookings and payments.
- Explain attractions, packages and promotions.
- Assist customers with attraction instructions and safety requirements.
- Handle basic customer concerns and escalate issues when required.
- Assist with birthday parties, school groups and group bookings.
- Maintain clean and presentable customer areas.
- Support customer flow during busy periods.
- Report equipment, safety or security issues immediately.
- Follow Dreamskape policies and operational procedures.

Requirements
- Friendly, positive and customer-focused.




- Valuable communication and teamwork skills.
- Reliable and responsible.
- Comfortable working in a busy environment.
- Previous customer service, retail, hospitality or entertainment experience preferred.
- Available for weekends, public holidays and school holidays when required.

Job Type: Casual

Pay: $30.00 – $37.00 per hour

Benefits

- Employee discount

Experience:
- Inbound call centre: 1 year (Preferred)
- Outbound call centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Customer Service (Docklands)
🏢 Dreamskape
📍 Docklands