/n Our 3PL client is one of the largest market-leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse. /n

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/n A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people. /n

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/n We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office. /n

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/n Duties & Responsibilities:/n

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Your job duties & responsibility include but are not limited to the following:/n

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- Maintaining portfolio of clients as assigned /n
- Maintain client work instructions and request changes with client implementation for SOP amendments. /n
- Monthly/quarterly rates maintenance for key customers based on Account Managers instructions. /n
- Manage order status reports / in transit reports for clients /n
- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc. /n
- Monitoring network import shipments between overseas origins and destinations. /n
- Communicate between clientele and networks /n
- Taking appropriate corrective action to prevent recurrence of non-conformances /n




- Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory. /n
- Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues /n
- Communicate with clients and staff in a friendly and skilled manner. /n
- Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager /n /n

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/n If you possess the above skills, then dont delay and APPLY NOW!! /n

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Requirements/n

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/n To be successful you will need:/n

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- Experience in Customer Service within a similar organization /n
- 2+ years experience in International Freight Forwarding /n
- General freight forwarding training /n
- Phone etiquette training

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- Excellent communication skills, both written and verbal /n
- Own reliable transport

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Benefits/n

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/n What you will get in return: /n

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Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in return/n

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- A competitive salary package - negotiable /n
- Annual company bonuses when targets are met /n
- Flexibility for hybrid arrangement after 6 month probation /n
- Free on-site parking available /n
- Fairly new building /n /n

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/n If you are excited by this fantastic opportunity and have what it takes to excel within the business, then submit your updated CV NOW!! /n

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📌 Customer Service Operator (Sydney)
🏢 Essential Recruitment u0026 Consult
📍 Sydney