We are actively seeking an experienced, reliable Customer Service Representative to join our team! /n

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/n Our client is a well-known national company in the Plumbing Industry. We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW. /n

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/n Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing /n

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/n The hours for the role will be 8:00am-16:30pm Monday to Friday /n

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/n This is a temp to perm position, APPLY NOW and reap the benefits! /n

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/n Your duties will include: /n /n

- Lead Silver water customer service team as per company procedures /n
- Schedule jobs in an efficient manner whilst balancing this objective against the customer’s needs /n
- Ensure a minimum of 5 homes safety audits /inspections are booked weekly /n
- Assigning accountabilities, planning, monitoring conversion rates, and appraising job results. /n
- Promote & enforce adherence to company policies and procedures by all team members /n
- Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame /n
- Ensure daily reports are submitted within agreed timeframes /n
- Complete analysis of reports to identify trends and potential problems /n
- Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner /n
- Taking inbound jobs and converting enquiries to jobs for our service team /n
- Working closely with dispatch team to schedule technician to jobs within booking time frames /n
- Multi-tasking, being on the phone for most of the day,



handling both inbound and outbound calls, whilst attending to general administrative tasks. /n
- Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service /n
- Keeping clients informed about when parts will arrive and setting expectations for a job installation /n
- Maintaining strong relationships with technicians, team members and clients /n /n

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Requirements/n

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/n The Customer Service Administrator position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team. /n /n

- Call centre, administration ad hoc experience preferred (minimum 12 months) /n
- A confident bubbly attitude, as you will be the first point of contact for the company /n
- The necessary skills and knowledge to provide leadership in a service environment /n
- A strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this position /n
- Maintain a minimum conversation rate of 70-80% of total inbound calls /n
- Meet all objectives of the current as per guideline of duties above /n /n

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/n If this sounds like you, don't delay APPLY NOW!!/n

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Advantages/n

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This is a great opportunity to join an innovative and growing company/n

Free on site parking available and accessible via public transport (Yennora station located 3 mins away from site)/n

Flexibility with hours, ongoing training and development opportunities/n

Frequent team building activities/n

Immediate start available for the right candidate/n

Temp to perm position - competitive salary and negotiable depending on experience/n

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📌 Customer Service Representative (Sydney)
🏢 Essential Recruitment u0026 Consult
📍 Sydney