About the role The position coordinates customer and site service issues after products have been supplied to builders and construction sites. It is predominantly an office-based role involving phone and email communication, internal coordination and scheduling.

Key responsibilities

- Receive service issues and enquiries from builders, site supervisors and carpenters

- Understand the problem and determine what action is required

- Liaise with customers and internal staff to resolve issues

- Coordinate and schedule the company's three-person maintenance/service team

- Arrange site attendance and repair work where required

- Keep builders and customers informed on progress

- Follow service matters through until they are resolved

- Work closely with production and other internal teams

- Maintain service records and general administration

- Provide professional customer service by phone and email

About you

- Customer service, service coordination or scheduling experience

- Building, construction, truss, window, door or trade-related knowledge preferred

- Solid organisation and problem-solving skills

- Microsoft Office skills

- Ability to manage several outstanding issues at once

- Driver's licence

📌 Customer Service Representative (Dandenong South)
🏢 MACRO Recruitment
📍 Dandenong South