Joining our Customer Service Team /n Are you passionate about IT and looking for a stepping stone to kick-start your career in the IT sector? We are seeking enthusiastic individuals to join our agile front-line Customer Service Team. /n /n In this pivotal role, you will be tasked with ensuring our customers continue to receive best-in-class service by providing timely and effective resolution to the issues they raise. /n /n The position /n /n

- Efficiently triage inbound calls to direct customer inquiries to the appropriate team for timely resolution.

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- Process and manage general customer-based billing tasks, including payments and invoice queries.

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- Perform general corrections and updates related to domain names and registration details.

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- Action and fulfil customer requests for account and service upgrades.

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- Provide assistance and support for general hosting service enquiries.

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- Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.

/n /n /n The right person (is it you?) /n As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far. /n /n To excel in this dynamic front-line role, you should possess: /n /n

- Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.

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- A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.

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- Rapid Learning: The ability to absorb and quickly apply new information.

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- Sharp Focus:



Excellent attention to detail and efficient problem-solving skills.

/n /n /n Experience or knowledge of the following technologies will be highly regarded: /n /n

- Web Infrastructure: Familiarity with hosting control panels such as cPanel (WHM), and server environments including Linux (Alma 8).

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- Networking and Protocols: Understanding of domain names, DNS, and key protocols like FTP, SSH, POP3, IMAP, and SMTP.

/n /n /n The Benefits of Working With the Nexigen Digital Team /n /n Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. /n /n Some of the complimentary perks include: /n /n

- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.

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- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.

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- A drink fridge loaded with an assortment of soft drinks, juices and water.

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- A fully equipped private gym with weekly on-site personal training sessions.

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- A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.

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- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

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- Regular social events with your team and the whole company.

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- And the best end-of-year celebrations of any company in our industry!

/n /n /n We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business. /n /n Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment. /n

📌 Customer Service Representative (VIC) (Melbourne)
🏢 Nexigendigital
📍 Melbourne