Smarte Carte Australia

Brisbane International Airport

Casual Position | Multiple Vacancies Available

About the role

Smarte Carte Australia is seeking reliable and customer-focused Customer Service Representatives to join our team at Brisbane International Airport.

As a Customer Service Representative, you will play an important role in ensuring passengers have a smooth airport experience by maintaining the availability and presentation of luggage trolleys and tubs throughout the terminal areas.

Reporting to the Site Operations Manager, you will work as part of a team responsible for collecting, returning, maintaining, and cleaning luggage trolleys while providing friendly assistance to airport customers and the general public.

Key responsibilities

Your duties will include, but are not limited to:

- Collecting and returning luggage trolleys and tubs throughout airport terminal areas
- Maintaining trolley availability and presentation standards
- Providing professional and helpful customer service to passengers and visitors
- Assisting customers with Smarte Carte services and general enquiries
- Cleaning and maintaining luggage trolleys, kiosks, and equipment
- Operating trolley handling equipment safely following training
- Using radio communication to coordinate with team members and supervisors
- Reporting hazards, incidents, damaged equipment, and maintenance concerns
- Completing required daily documentation
- Following all Smarte Carte, airport, and workplace health and safety requirements





About you To be successful in this role, you will have:

- A positive attitude and strong customer service skills
- The ability to work independently and as part of a team
- Good physical fitness and the ability to perform manual handling tasks
- Reliability and punctuality
- A willingness to work in a busy airport environment
- The ability to follow safety procedures and workplace instructions

Previous experience in customer service, hospitality, retail, warehousing, logistics, or airport environments is desirable but not essential. Full training will be provided.

Requirements

- Ability to obtain and maintain required airport security clearances (ASIC), if applicable
- Ability to work a flexible casual roster, including weekends and public holidays where required
- A commitment to safe work practices
- Valid Drivers licence

What we offer

- Casual employment opportunities with multiple positions available
- Competitive hourly rates
- Training and ongoing support
- The opportunity to work in a unique and fast-paced airport setting
- Be part of a global organisation delivering essential passenger services

Apply now

If you are reliable, customer-focused, and enjoy working in a team environment, we would love to hear from you.

Apply today to join the Smarte Carte Australia team at Brisbane International Airport.

Pay: $33.00 – $70.00 per hour

Licence/Certification

- Driver Licence (Required)

Work Location: In person

📌 Customer Service Representative (Trolley Operations) (Brisbane Airport)
🏢 Smarte Carte Australia
📍 Brisbane Airport