About The Role

We're teaming up with Amplifon, a global leader in hearing healthcare, to make a real difference in people’s lives. Amplifon’s mission is to transform how hearing healthcare is perceived and experienced worldwide, aiming to improve the lives of millions through superior care and the passion of its people. As part of our team, you’ll be at the forefront of this change!

What You'll Be Doing

- Handle a mix of inbound and outbound calls, assisting customers through warm and cold leads, helping them book free hearing tests with Amplifon hearing specialists
- Working to our rotating roster: 9 pm – 9 pm Monday to Friday (Penalty rates applied post 7 pm)
- Abilty to work to a flexible working arrangement, working from home 4 days aweek after mastering the role
- Build genuine connections by asking open-ended questions and understanding customer needs
- Share valuable information about Amplifon's range of hearing solutions
- Promote Amplifon's top-notch products and services

Why You’ll Love Working With Us

- Roster Flexibility: After your first three months, you can choose from our 9-day fortnight option and enjoy a flexible schedule
- Comprehensive Training: Start your training adventure with our fully paid training program, where you'll gain all the skills you need to shine!
- Work-Life Balance: once you're performing in the role and after your probation period of three months, enjoy the perks of working from home four days a week!
- Monthly Commissions: Your hard work truly pays off with monthly commissions based on your performance - because we believe in rewarding success!
- Career Growth: We're committed to nurturing your talent! Our development programs are here to help you grow and advance your career with TSA!




- Fun & Supportive Environment: We take our work seriously, but we also know how to have a good time! Whether it's ping pong during lunch, or team events, you'll find a vibrant community here where friendships flourish!

What We're Looking For

- Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
- Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
- Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
- Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
- Tech-Savvy: Comfortable with multitasking and navigating various computer systems.
- Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
- Home Office Ready: A reliable internet connection and a suitable work-from-home setup.
- Flexible Availability: Willing to work a rotating roster Monday to Friday, from 9 am to 9 pm.

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us. Want to know more?

Check out our social media pages:

- Website: https://tsagroup.com.au/
- Instagram: tsa_group_
- LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].

📌 Customer Service & Sales Representative (Melbourne)
🏢 TSA Group - Australia
📍 Melbourne