Possibly the Best Admin Job in the Trades!

Customer Service, Scheduling & Administration Officer Full-Time | Office-Based | Gold Coast

Old Mate Plumbing Co. is growing fast, and we’re looking for someone seriously good with people to join our office team.

Not just someone who can answer a phone.

We want someone who can own the phone.

Someone who smiles when they talk.

Someone with good energy.

Someone customers actually enjoy speaking to.

Someone who isn’t afraid to make an outbound call, follow up a lead and ask for the booking.

If that sounds like you, keep reading.

What You’ll Be Doing

You’ll help keep the whole day moving by:

- Answering inbound calls
- Making outbound calls
- Booking jobs
- Following up missed calls and new enquiries
- Following up quotes and past customers
- Managing the plumbers’ schedule
- Confirming appointments
- Updating ServiceM8
- Assisting with invoicing and payments
- Keeping customers informed
- Making sure nothing gets missed

This is a fast-paced role. Some days the phones will be busy, schedules will change, customers will need updates and several things will happen at once.

If you like being busy and get satisfaction from getting things done, you’ll probably love it here.

We’ve Already Built the System

You don’t need to come in and reinvent anything.

We already have

- Scripts
- Booking processes
- Scheduling systems
- Follow-up processes
- CRM workflows
- Training

Your job is simple: Learn the system. Follow the system. Execute it properly.

Customer calls → follow the script → qualify → book.

Missed call → call them back.

Lead comes in → follow it up.

Something unusual happens → escalate it.

We’ll give you the tools.

You bring the attitude.

Are You Our Kind of Person?

Do you smile when you talk on the phone? Can people hear the energy in your voice?





Do you enjoy talking to customers?

Are you comfortable making outbound calls?

Can you build rapport quickly and confidently say:

“Excellent, let’s get that booked in for you.”

We’re looking for someone who is:

- Positive
- High energy
- Confident on the phone
- Reliable
- Coachable
- Organised
- Good under pressure
- Comfortable with targets
- Good at following systems
- Easy to work with

We can teach you the software and the process. What we can’t easily teach is attitude, energy and reliability.

The Good Stuff

- Growing Gold Coast business
- Quick-paced, high-energy team
- Full-time secure role
- Performance-based incentives
- Training provided
- Clear systems and processes
- Modern software
- Opportunity to grow with the business
- Your results are recognised

The Not-So-Valuable Stuff

We want to be upfront. Some days will be hectic.

Customers can be demanding.

Schedules can change.

Plumbers can run late.

You’ll need to follow up leads.

You’ll need to make outbound calls.

You’ll have targets.

If you want a quiet desk job where you can hide behind emails all day, this probably isn’t for you.

But if you like being busy, enjoy talking to people and want to be part of a growing team, you’ll probably fit in well.

Experience

Experience in customer service, administration, scheduling, reception, call centres or the trades is highly regarded. Experience with ServiceM8 or similar software is a bonus, but not essential.

We’d rather hire someone with the right attitude and phone manner than someone with years of experience who doesn’t enjoy talking to customers.

Think You’d Fit In?

If you’re positive, organised, confident and an absolute weapon on the phone, send through your application. We’re looking for someone who wants to become an important part of the team and help us grow.

📌 Customer Service, Scheduling & Administration Officer (Southport)
🏢 Old Mate Plumbing
📍 Southport