/n /n Join Aerlink as a Customer Service Agent, where you’ll play a vital role in creating a seamless and positive travel experience for our passengers. Known for their helpfulness, efficiency, and dedication, our Customer Service Agents bring warmth, knowledge, and professionalism to every interaction. /n Working in a fast-paced, safety-driven environment, you'll ensure Aerlink flights run smoothly and on schedule. With both full-time and part-time roles available, we offer flexibility to align with flight schedules, including early mornings, late nights, weekends, and public holidays. /n Key Responsibilities /n /n
- Assist passengers during check-in, boarding, and disembarkation processes, ensuring a welcoming and efficient experience.
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- Manage check-in tasks including verifying tickets, issuing boarding passes, and checking luggage.
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- Provide accurate flight information to passengers regarding schedules, delays, cancellations, and gate changes.
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- Resolve passenger issues with professionalism and efficiency, assisting with inquiries on schedules, fares, and policies.
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- Ensure safety and security compliance in all processes, including screening passengers and luggage.
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- Coordinate with airport personnel to ensure smooth operations, prompt assistance in emergencies, and effective handling of delays or disruptions.
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- Assist with aircraft cabin cleaning as required.
/n /n Key Attributes /n /n
- Commitment to Customer Service: Passionate about providing exceptional service with kindness and respect.
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- Safety-Oriented Mindset: Demonstrates a proactive approach to safety, ensuring full compliance with procedures.
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- Team Player: Collaborative and supportive, willing to adapt to varying roles as needed.
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- Professional and Composed: Maintains calm under pressure and presents confidently.
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- Effective Communication: Robust interpersonal and communication skills, fluent in English; additional languages are welcome.
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- Attention to Detail: Maintains accuracy and follows protocols with precision.
/n /n Qualifications /n /n
- Customer Focused: Experience in a customer service or ground handling role is preferred.
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- Physically Fit: Capable of handling passenger baggage and operating equipment.
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- Computer Savvy: Proficient with technology, confident in using software to support operations.
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- Licensed & Reliable: Valid Australian driver’s license and reliable transport.
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- Australian Residency: Must be an Australian citizen, permanent resident, or have unrestricted work rights in Australia.
/n /n What We Offer /n /n
- Career Development: Opportunities for growth within Aerlink’s diverse aviation operations.
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- Comprehensive Training: Paid training and support for your ongoing development.
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- Benefits: On-site parking, uniforms, and access to accrued leave.
/n /n Aerlink is proud to foster a workplace that celebrates diversity and inclusion. We encourage applications from all qualified individuals who meet the role requirements. /n Be part of a team that places passengers first and sets a high standard in the aviation industry. /n Please submit your application with a CV on or before 20th October 2026. /n We regret that only short-listed candidates will be notified. /n
📌 Customer Services Agent (Perth)
🏢 Aerlink
📍 Perth