Sydney or Melbourne

Job Title

Data Solutions Technical Support Specialist

Location

Sydney or Melbourne

Salary

AUD $100,000–$125,000 base (plus Superannuation & Performance Bonus)

Summary

We’re seeking a Data Solutions Technical Support Specialist to join a leading financial services organisation.

Contact

[email protected]

Posting Date

September 2025

About the Role

We’re seeking a Data Solutions Technical Support Specialist to join a leading financial services organisation. This is a client-facing role where you’ll provide expert-level support and solutions for mission-critical data systems. You’ll be the go-to person for troubleshooting and technical issue resolution while working closely with both clients and internal teams.

This role suits someone with a hands-on technical skillset and a customer-first mindset who thrives in a fast-paced, regulated environment.

Key Responsibilities

- Act as a primary technical contact for clients, ensuring quick and effective resolution of data solution issues.

- Provide hands-on support for enterprise data platforms, applications, and tools.

- Troubleshoot and resolve incidents using Java, SQL, and Unix scripting skills.

- Work closely with development, infrastructure, and business teams to resolve complex technical issues.

- Create and maintain documentation, technical guides, and standard operating procedures.





- Identify opportunities for process improvements and proactively contribute to platform reliability and client satisfaction.

Skills & Experience

- Technical Expertise:

- Solid Java programming and debugging skills.

- Solid understanding of SQL and relational databases.

- Proficiency in Unix/Linux scripting (bash, shell scripting).

- Cloud Knowledge:

- Exposure to AWS-hosted applications and cloud-based environments is highly desirable.

- Client-Facing Support Experience:

- Excellent communication and interpersonal skills.

- Proven ability to engage directly with clients and stakeholders to resolve issues.

- Problem-Solving Mindset:

- Analytical thinker with a track record of resolving technical challenges under pressure.

- Preferred Background:

- Experience in financial services or fintech environments.

- Familiarity with data pipelines, ETL processes, and large-scale data platforms.

Exposure to ITIL practices, service management, or incident management processes.

What’s on Offer

- Competitive base salary AUD $100k–$125k + superannuation.

- Annual performance bonus based on company and individual achievements.

- Hybrid working flexibility with Sydney or Melbourne base.

- Join a high-performing technical support team in a business-critical area.

- Clear career progression opportunities in a global financial services organisation.

📌 Data Solutions Technical Support Specialist (Sydney)
🏢 Menrva Group
📍 Sydney