About the role

Step into a rewarding role as an all-rounder Support Worker at The Mews, Woolloongabba. You'll join a specialised Onsite Shared Support/Concierge team - an innovative 24/7 service that ensures NDIS clients have immediate, reliable assistance whenever their regular supports aren't available. Onsite shared support means you'll be based right where clients live, ready to provide help at a moment's notice.

This could range from assisting with meals and daily routines, to delivering personal care or responding to unexpected emergencies such as falls or medical incidents. You'll be one of the friendly faces clients see every day, creating a safe, supportive setting and fostering independence through tailored, person-centred care.

Key responsibilities

- Deliver unplanned and infrequent support for clients with different abilities, meeting a variety of needs as they arise
- Be part of a dedicated team, stepping in when regular supports aren't available and ensuring continuous, high-quality assistance
- Assist with meals and daily routines
- Deliver personal care
- Respond to unexpected emergencies such as falls or medical incidents
- Work onsite shifts Monday to Sunday 8:00am to 4:00pm, Monday to Sunday 4:00pm to 8:00am with a sleepover shift between 10:00pm to 6:00am
- Support when urgent shifts arise





About you

- Experienced Support Workers with a genuine passion for helping others and supporting people with varying disabilities
- Strong customer service skills
- Autonomous, proactive and adaptable team players who thrive on problem-solving and multitasking
- Positive, personable, and reliable individuals with an excellent work ethic
- Availability across various days and comfortable to support when urgent shifts arise

Benefits

- Above Fair Work Award: $37.35 weekday, $40.11 evening, $50.96 Saturday, $65.59 Sunday and $80.01 public holidays
- Consistent and transparent roster - no endless rotations among clients
- Peer support for challenging matters plus ongoing professional development
- Comprehensive training, online resources, and ongoing support
- Free counselling sessions (EAP) and discounted physio with industry partners

About us

QSSS Pty Ltd is a leading provider of disability support services in Queensland. Our mission is to empower individuals living with disabilities to live fulfilling, independent lives. With a strong focus on person-centred care, we strive to deliver high-quality services that exceed the expectations of our clients and their families.

📌 Disability Support Worker – Onsite Shared Support Brisbane (Woolloongabba)
🏢 Qsss
📍 Woolloongabba