Job Details: /n · Must Have Skills:

/n Providing Level 2/3 support across servers, M365, Azure, AWS, networking. /n · Supporting complex real-time monitoring environments. /n · Part of end-to-end IT support team which also managed projects /n · Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now /n · Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android /n · Nice to Have Skills: /n · Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users. /n · Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites) /n · Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement /n · Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device /n · Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network /n · Loading/Reloading of PCs with Customer standard image for deployment. /n · operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites /n /n /n Detailed /n · IT skilled with over 10 + years of hands-on expertise in infrastructure, end-user support,



and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc. /n Onsite operational support of voice end points (e.g., Physical hard phones on desk running over /n · Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users. /n · Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement /n · Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device /n · Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers /n · Loading/Reloading of PCs with Customer standard image for deployment. /n · End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution /n · Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes /n · operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites /n /n Minimum Years of Experience-10 year /n · Certifications Certificate -ITIL Information Technology Knowledge /n /n NA /n Interview Process (Is face to face required?) no /n Any additional information you would like to share about the project specs/ nature of work-no /n

📌 EUC Engineer Desk Top support with Proxy Admin (Melbourne)
🏢 Infosys APAC
📍 Melbourne