Love digging into customer data and finding the insight that changes what a business does next?
We're partnering with an established Australian retail group with a portfolio of recognised consumer brands.
They're looking for a hands-on analyst to help them better understand their customers and improve targeting, engagement, retention and sales.
This is an ideal next step for an analyst with around three to five years' experience who wants greater commercial exposure while remaining close to the data.
What you'll be doing
Working closely with the Group Head of CRM and Customer Engagement, you'll:
Analyse customer purchasing patterns and lifecycle behaviourBuild customer segments, cohorts and targeted audiencesExplore retention, churn, loyalty and cross-sell opportunitiesMeasure CRM, email, SMS and promotional campaign performanceBuild and maintain Power BI dashboards and customer reportingCombine CRM, e-commerce, retail and transactional dataIdentify trends and turn them into practical recommendationsPartner with CRM, Digital, Marketing and brand teams
What you'll bring




Around three to five years' experience in customer analytics, CRM insights, commercial analytics or BIPractical Power BI experience, including data modelling and dashboard developmentExperience analysing customer, transactional or behavioural dataExposure to segmentation, lifecycle analysis, campaign measurement, retention or churnThe ability to explain data clearly to non-technical stakeholdersA curious, commercial and team-oriented approach
Experience within retail, e-commerce, loyalty, membership or another consumer-focused business would be particularly valuable.
Why consider it?
Work with customer data across multiple established brandsSee your analysis translated into real commercial decisionsGain exposure across CRM, digital, e-commerce and customer engagementJoin a business investing in its customer analytics capabilityDevelop your technical skills and commercial influence
Location
Inner South Sydney
Working arrangement
Four days in the office and one day from home
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📌 Customer Analytics & Crm Analyst $130,000–$140,000 + Super Inner South Sydney Hybrid
🏢 Big Wave Digital
📍 Sydney