What you'll do

As the Experience and Insights Specialist with the Queensland Innovation Living Lab (QuILL), you will lead the design and delivery of evaluation, co-design and stakeholder engagement activities that support innovation and service improvement initiatives across Queensland Health. You will provide expert advice on evaluation methodologies, including simulation, usability testing and mixed-method approaches, while developing and overseeing evaluation plans that meet governance, quality and project requirements. Working collaboratively with multidisciplinary teams, including clinicians, researchers, academics, operational staff and industry partners, you will translate insights and evaluation findings into practical, evidence-based recommendations that enhance safety, usability, efficiency and workforce and patient outcomes.

You will also contribute to the continuous improvement of QuILL frameworks, processes and service models, prepare high-quality reports and presentations for executive stakeholders, and build strong partnerships across Queensland Health, universities, research institutes, government agencies and innovation partners.

About you

We are searching for someone who has:

Proven ability to provide strategic direction and oversight of new and complex healthcare initiatives and programs.

Experience in leading translational simulation and applying iterative, evidence-generating methodologies (e.g. rapid-cycle testing, PDSA, design sprints, usability evaluation cycles) to compress the time between identifying a problem and generating actionable evidence, ideally within a clinical or regulated environment where outputs must remain methodologically rigorous and publishable.

Working knowledge of established evaluation and implementation science frameworks (e.g. IEC 62366 usability engineering, RE-AIM, CFIR/PRISM, NASSS) and their application to healthcare technology and service evaluation.

Experience in leading the development and application of evaluation and monitoring frameworks,



and benefits realisation approaches to support impact and value.

Experience in facilitating best practice partnerships and participatory engagement models with the workforce and consumers to achieve set outcomes.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

12.75% superannuation

17.5% leave loading

Employee wellbeing

Access to 24/7 confidential employee support providers and counsellors including for immediate family members

Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

Career progression with more than 300 diverse career pathways and career support to take you further!

Access to a variety of programs and initiatives to support training and career growth.

Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal chance employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Experience and Insights Specialist (Brisbane)
🏢 Queensland Government
📍 Brisbane