Job Description

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Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

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We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Newcastle Airport & City team on a casual basis!

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Competitive hourly rate + casual loadings + uncapped incentives

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Boost your income with our performance-based incentive program

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Ongoing training and career development opportunities

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Global brand opportunities across AU/NZ and beyond

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Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

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Access same-day pay through our financial wellbeing partner

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Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

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24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include: n

Greet and assist customers in renting vehicles as based on their preferences and needs

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Process rental agreements accurately and efficiently

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Promote and upsell additional products and services

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Address customer inquires and concerns promptly and professionally, with a service first approach

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Achieve or exceed individual and team sales targets

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Inspect vehicles before and after rental periods, noting any damages

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Maintain knowledge of current promotions, services, and products to assist with sales efforts

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Build strong customer relationships to encourage repeat business and referrals

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Detailing and cleaning vehicles to business quality standards

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Refuel and transport vehicles

To be considered, you should possess: n

Previous experience in sales, customer service or retail

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Car rental experience is highly desirable

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Excellent communication and interpersonal skills, with a customer-first mindset

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Confident using computer systems and technology

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Ability to work efficiently in a fast-paced, high-pressure environment

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Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

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Valid Australian driver's license with a clean driving record

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Full working rights in Australia (current and ongoing)

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A positive, proactive and team-oriented attitude!

About Europcar Mobility Group n

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

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"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, cutting-edge solutions that make mobility easy, enjoyable and increasingly eco-friendly.

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To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

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Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

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Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partner).

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📌 Rental Sales Agent (Port Stephens)
🏢 Europcar Mobility Group
📍 Port Stephens