Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)

Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)

26 Sep
|
XPT Software
|
New South Wales

26 Sep

XPT Software

New South Wales

Job Description

XPT Software Australia Pty Ltd is seeking a Contact Center Operations Support specialist to serve as the first point of contact for incident and service requests across voice, chat, email and digital channels.

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You will monitor operations, perform user-level troubleshooting, log and escalate issues to L2/L3 teams, and coordinate with business users and technology stakeholders to maintain smooth contact center performance.

📌 Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)
🏢 XPT Software
📍 New South Wales

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