AHS Group is a well-established, family-owned business and the VIC dealer for Case Construction Equipment.

Join a leading dealership and play a critical role in supporting our field service team across Victoria. We are seeking an organised, customer-focused and proactive Field Service Coordinator to ensure the smooth scheduling and administration of our service operations. This role is based within our Service Department and is ideal for someone who thrives in a fast-paced environment and enjoys coordinating people, processes and customer outcomes.

As the Field Service Coordinator, you will be the central point of contact between customers, technicians and internal departments. You will coordinate field service schedules, manage customer inquiries, maintain service records and support the day-to-day administration of our service operations.

Key Responsibilities

- Coordinate and schedule field service appointments based on customer requirements, technician availability and service priorities.
- Dispatch technicians efficiently and provide clear job information and customer details.
- Monitor and adjust technician schedules to accommodate changing priorities.
- Respond to customer inquiries regarding service bookings and job status updates.
- Resolve customer concerns and support exceptional customer service outcomes.
- Maintain accurate customer records and service information within company systems.




- Assist with parts coordination to ensure technicians have the resources required to complete service work.
- Process service invoicing and support timely billing.
- Prepare customer service reports and documentation.

About You To be successful in this role, you will have:

- Previous experience in a service coordination, customer service or administration role.
- Experience within a dealership, machinery, automotive, agricultural or construction environment highly regarded.
- Robust organisational and time management skills.
- Excellent communication and interpersonal skills.
- High attention to detail and data accuracy.
- Strong computer skills, including CRM and service management systems.
- The ability to multitask and prioritise in a busy environment.
- A proactive and team-focused approach to work.
- Knowledge or interest in agricultural or construction equipment will be highly advantageous.

What We Offer

- Competitive salary package.
- Supportive and collaborative team environment.
- Opportunity to work with a well‑established and respected dealer network

If you're an organised administrator with a passion for customer service and coordination, we'd love to hear from you. Apply now via SEEK for this great opportunity, please include your Cover Letter and CV!

Please note, only shortlisted applicants will be contacted.

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