Job Description

n

Joining our Technical Support Team

n

n

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

n

n

The position

n

n
- Monitor and respond to service alerts
n
- Diagnose issues with domain names
n
- Performing Linux and cPanel server administration and troubleshooting
n
- Assist customers with technical support enquiries, via phone, live chats, and/or emails
n
- Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.
n

n

n

The right person (is it you?)

n

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

n

n

To be the best in this role, we are looking for people with the following attributes:

n

n
- A passion for technology (cyber security, gaming, PC building, etc.)
n
- The ability to absorb information and learn quickly
n
- Efficient problem-solving skills
n
- A positive attitude towards our customers and service delivery
n
- Attention to detail
n

n

n

Any previous experience in the following areas would be highly regarded:

n

n
- cPanel (WHM)



control panel
n
- Domain names
n
- DNS
n
- FTP, SSH and email protocols such as POP3, IMAP and SMTP
n
- Linux (CentOS) and VMware

n

n

The Advantages of Working With the Nexigen Digital Team

n

n We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.

n

n

Some of the office perks include:

n

n
- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
n
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
n
- A drink fridge loaded with an assortment of soft drinks, juices and water.
n
- A fully equipped private gym with weekly on-site personal training sessions.
n
- A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
n
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.
n

n

n

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

n

n

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

n

📌 Technical Support Analyst (QLD) (Southport)
🏢 Nexigendigital
📍 Southport