As a Hotel Receptionist/Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between the Guest, the hotel, and other hotel departments. A Hotel Receptionist/Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

Welcome and fulfil the check-in process for Guests and group arrivals; Complete the check-out process for departing guests using the hotel systems; Manage, effectively and efficiently, Guest requests, inquiries, and complaints; Maintain current knowledge of hotel products, services, pricing and events; Perform general incoming communication duties,



including taking reservations.

As a successful candidate you will have:

- Calm, efficient, and organised with outstanding attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task and maintain a positive attitude
- Computer literate and able to navigate through Hotel systems
- The ability and flexibility to work in a 7-day rotating roster

Job Type: Casual Pay: From $33.85 per hour

Benefits

- Professional development assistance

Work Location: In person

📌 Front Office Receptionist (Carlton)
🏢 Arrow On Swanston
📍 Carlton