The Astor Apartments is a mixed-use building in Spring Hill, close to Brisbane’s CBD and Central Station. Our front desk supports guests staying in our serviced apartments and helps keep day-to-day operations running smoothly.
We’re looking for a friendly, organised receptionist who enjoys helping people and can manage a busy front desk with care and accuracy. Hospitality experience is welcome, but we’re also interested in applicants with strong customer service and administration skills.
The role
You’ll generally work between 8:00 am and 5:00 pm on weekdays. Short weekend shifts will be required, mostly on Saturdays. As this is a casual position, hours may vary, but total is approximately 30 - 38 hours per week.
There is the opportunity to progress to part-time or full-time position.
Your duties will include
- Welcoming guests and managing check-ins and check-outs
- Answering calls and responding to guest enquiries by email and in person
- Processing payments using EFTPOS and handling cash accurately
- Maintaining booking records, accounts and other paperwork
- Working with the housekeeping team and checking rooms before guest arrivals
- Helping organise daily front desk tasks and resolve routine guest requests
What we’re looking for
- Strong customer service and clear communication
- Good attention to detail and confidence with administrative tasks
- The ability to learn current booking and office systems
- A reliable, helpful approach and the ability to work well with a small team
- Availability for short weekend shifts
Previous hotel or serviced apartment experience is an advantage, but is not essential.
What we offer
- Casual hourly pay, including applicable weekend and public holiday rates
- On-site parking
- Training and opportunities to take on more responsibility as you develop in the role
To apply, please submit your CV through SEEK or email to:
[email protected]. We’d also welcome a short note about your customer service experience and availability.
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