NAB in Melbourne is seeking a Fraud Assist Analyst for a frontline inbound call centre role supporting customers affected by fraud.
The position is a Full time Permanent Contract with an initial 12 weeks in office training, followed by flexible hybrid working.
You will handle up to 40 inbound calls daily, show empathy to vulnerable customers, de-escalate complex enquiries, and provide explicit information about NAB processes and products.
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📌 Fraud Support Specialist Inbound Calls Melbourne
🏢 NAB
📍 Melbourne