Guest Services Supervisor

Lead from the front and help deliver an exceptional guest experience.

We're looking for an experienced, motivated Guest Services Supervisor to join our accommodation team. This is a great opportunity for a confident hospitality professional who enjoys leading a team, driving day-to-day operations, and ensuring every guest receives outstanding service.

Reporting to the Accommodation Manager, the Guest Services Supervisor (GSS) oversees the accuracy and effectiveness of reception operations and supervises our Guest Service Agents (GSAs) — bridging daily departmental needs with tasks escalated or delegated from management.

About the Role

As Guest Services Supervisor, you will:

- Supervise and support Guest Service Agents in delivering exceptional customer service
- Oversee the day-to-day operation of the reception area
- Ensure reception procedures are followed accurately and consistently
- Deliver a high standard of service, responding professionally to guest enquiries and requests
- Escalate and manage operational matters in consultation with the Accommodation Manager
- Maintain reception facilities and surrounding areas to a high standard
- Support the Accommodation Manager with delegated tasks and departmental needs
- Build positive working relationships across staff and management




- Handle guest and business information with confidentiality and discretion

About You You're an experienced customer service or hospitality professional with strong leadership skills and a genuine commitment to guest experience. You'll bring:

- Proven leadership and supervisory experience in a public-facing customer service role
- Solid understanding of the accommodation industry and general venue operations
- Excellent communication and interpersonal skills, with the ability to build rapport with colleagues, management, and guests
- Strong attention to detail, with accurate verbal, numerical, and written/grammatical skills
- Confidence learning and using IT systems, software, phone systems, and other operational tools
- Sound judgement in maintaining confidentiality of personal and business information
- A professional, approachable, solutions-focused attitude
- Flexibility to work a 7-day roster, including days, evenings, and weekends as required

Why Join Us? Take the next step in your hospitality career, sharpen your leadership skills, and play a key role in shaping positive guest experiences.

If you're a confident hospitality qualified who loves leading a team, solving problems, and delivering outstanding service — we'd love to hear from you.

Apply now.

📌 Guest Services Supervisor (Mawson Lakes)
🏢 Mawson Lakes Hotel
📍 Mawson Lakes