Job Description

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Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 9th November 2026.

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Location: West Perth offices & work from home 50% of the time

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Working hours: 37.5 hours per week

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Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun

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Flexibility: Option to move to a compressed 9-day fortnight after probation (6months ). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9 days instead of 10!

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Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern

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Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.

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The role:

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- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
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- Determining policy coverage and setting clear expectations for members
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- Provide empathy to members in difficult and vulnerable situations
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- Receive inbound claims calls while using multiple computer systems simultaneously
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- Process data and complete various admin tasks
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- Contribute to business improvements via our continuous improvement and innovation channels
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About you:

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- Previous experience in a customer service role and a genuine passion for helping people
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- Strong attention to detail
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- Ability to display empathy and resilience during difficult conversations
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- Strong computer literacy and ability to use many applications at once whilst having conversations
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- Embrace and participate positively in change
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- Commitment to putting members at the centre of everything you do
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- Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm
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What we can offer you:

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- A workplace culture where our people feel valued, respected and empowered
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- Work in versatile ways that meet work/life commitments and support wellbeing
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- Be part of a purpose led organisation that gives back to the WA community
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- An environment that values ongoing career development
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- Opportunities for community engagement and corporate volunteering
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#BetterJourneysRAC

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📌 Claims Assist Specialist (Perth)
🏢 Rac Wa
📍 Perth