As the initial point of contact, you will create a warm and inviting atmosphere for all who step through our doors! Your role will involve delivering exceptional customer service to welcome young people and their families, skilfully guiding them to relevant team members for further assistance.

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

your opportunity

Based at Upper Mt Gravatt, the Youth Guide creates a warm and inviting atmosphere for all who step through our doors! As the initial point of contact, your role will involve delivering exceptional customer service to welcome young people and their families, skilfully guiding them to relevant team members for further assistance.

Your role will include:

- Be the heart and face of yourtown and warmly greet all staff, members, and visitors to our site.
- Craft, plan, and deliver fantastic weekly events, bringing young people & the community together with the perfect blend of hospitality and energy.
- Provide relevant information and support regarding, transport, amenities, and areas of interest around the site.
- Proactively find opportunities to provide positive and friendly service to staff and clients.
- Provide administration and office support to the wider team and organise office supplies and catering as required.

This is a full-time role, Monday to Friday, 38 hours per week. Normal business hours are 8:30AM to 5PM. However, on Thursdays, this role will start at 10:30AM with a 7PM finish.

what we are looking for

You believe that optimism is infectious,



and that with energy & dedication – anything is possible. You strive to do things well and take pride in your work. You embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the 'new'.

You will bring:

- Be a natural problem solver and have the ability to connect with young people!
- Well-developed written and verbal communication skills including the ability to successfully engage and deliver information to clients and staff.
- Friendly and self-aware team player with the ability to build strong relationships.
- Demonstrated experience in a high volume, fast paced environment.
- You enjoy cooking and utilising your creative flair to cook meals for our young people.

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
- an environment that genuinely values diversity and cultural capability and is an equal chance employer

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

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📌 Youth Guide - Mt Gravatt (Queensland)
🏢 yourtown
📍 Queensland