Brisbane CBD Location
$ - $ per hour + super
Full-Time Temporary Assignment with potential for extension
Our client, a State Government department, is seekingskilled and customer-focused Service Officersto join their debt recovery team.
This is a fast-paced contact centre workplace where you will engage with members of the public and businesses to resolve outstanding debts through full payment or structured payment plans, all within strict legislative guidelines.
This front-line service role will see you handling a mix ofinbound and outbound calls, working within a structured environment where accuracy, resilience, and professionalism are key.
What's on offer:
Competitive hourly rate of $ - $ / hr + super
Full-time hours, Monday to Friday, rostered between8am-5pm(shifts typically 8am-4pm or 9am-5pm with one flexible day)
Modern new offices in Brisbane CBD
Supportive leadership and a team-oriented team culture
The chance to contribute to meaningful work in a State Government department
What you will bring:




Excellent verbal and written communication skillswith strong interpersonal and negotiation abilities
Proven experience incollections, government call centres, or working with legislationis highly regarded
Strong problem-solving and analytical / invetigative skills (such as skip tracing)
High attention to detail with strong problem-solving and decision-making skills
Ability toefficiently navigate multiple computer systemsto input, manage, and analyse information
Previous experience working in ahigh-volume customer contact environment
Customer-focused approach with a strong results orientation
Resilience, adaptability, and the ability to work in an workplace of regular change
A collaborative team mindset and commitment to the full assignment
Additional Requirements:
Successful applicants must be willing to undergo a federal police check and a final screening interview with our client.
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📌 Service Officers Collections And Investigations Queensland
🏢 Tacticall Recruitment
📍 Queensland