Job Description

Application Support Engineer- SQL- Growing FintechJust posted! n

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer (Application Support Engineer) to join their company on a permanent basis.

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Responsibilities:

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- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
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- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
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- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
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- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in explicit, simple language.
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- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
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- Prioritise multiple incidents based on urgency, customer impact,



business impact and operational risk.
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- Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.
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Key Skills/ Experience:

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- Experience in application support/ production support roles
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- Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
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- Hands-on Snowflake experience.
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- Linux experience
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- Understanding of database management concepts such as access management, auditing, backups and restores.
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Desired:

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- PostgreSQL experience
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- Experience with monitoring tools such as Datadog.
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- Exposure to API integrations or scripting languages.
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- Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.
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📌 Application Support Engineer- SQL- Growing FintechJust posted! (New South Wales)
🏢 Bluefin Resources
📍 New South Wales