Role & responsibilities

- Oversee day-to-day hospitality operations to ensure smooth and productive service delivery.

- Manage hotel, resort, restaurant, accommodation or other hospitality-related operations, depending on the assigned project.

- Develop and implement operational plans, service standards and performance objectives.

- Supervise, train and manage hospitality staff, including department heads, supervisors and frontline teams.

- Monitor guest satisfaction, service quality and customer feedback, and implement improvements where required.

- Manage budgets, operating expenses, revenue targets and resource allocation.

- Ensure appropriate staffing, workforce planning, scheduling and productivity across departments.

- Coordinate front office, housekeeping, food and beverage, guest services and other operational departments, as applicable.

- Establish and maintain service standards, operational procedures and quality control measures.

- Manage guest complaints, service issues and escalations professionally and efficiently.

- Monitor occupancy, revenue, operating costs and other relevant hospitality performance indicators.





- Coordinate procurement, inventory management, supplier relationships and stock control.

- Ensure compliance with applicable health, safety, hygiene, food safety and workplace regulations.

- Maintain effective relationships with guests, corporate clients, vendors, contractors and business partners.

- Identify opportunities to improve operational efficiency, service delivery and profitability.

- Prepare operational reports, performance reviews, budgets and management presentations.

- Support business development, promotional activities and revenue growth initiatives where applicable.

- Implement staff training, performance evaluation and employee development programs.

- Coordinate maintenance, facilities management and property upkeep to maintain operational standards.

- Work closely with senior management to achieve business goals and improve overall hospitality performance.

- Lead continuous improvement initiatives and ensure consistent service quality across operations.

📌 Hospitality Manager (Australia)
🏢 THE Leaves
📍 Australia