About Us ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title – IAM -Enterprise Tech Lead

Job Location – MELBOURNE

Employment Type – Contract/FTC

Key Responsibilities What role you will play in Team:

Technical Leadership & SME Ownership

- Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- Provide hands-on L3/L4 support for incident, problem, and service request tickets
- Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
- Support solution validation, integration troubleshooting, and performance tuning





Operations & Incident Management

- Own and manage critical incidents and major incident calls (MIM)
- Ensure adherence to SLA-driven ticket resolution and service stability
- Perform proactive monitoring, health checks, and issue prevention activities
- Contribute to runbooks, SOPs, and knowledge management artifacts

Stakeholder & Service Management

- Engage with stakeholders, security teams, and application owners
- Provide clear, proactive, and timely communications during incidents and escalations
- Act as technical point of contact for service delivery and escalations

Continuous Improvement & Automation

- Identify opportunities for automation, optimization, and operational efficiency
- Drive process improvements across IAM lifecycle, authentication flows, and integrations
- Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

- Participate in on-call rotations and support critical IAM services in a 24/7 environment
- Handle high-pressure situations and mission-critical outages with accountability

Required Skills (Must Have) Core IAM & Authentication Technologies

- Strong hands-on experience in:
- SailPoint Identity Security Cloud (ISC)

- Radiator RADIUS Server





- RSA Authentication Manager

Operational & Support Expertise

- ITIL Knowledge
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Solid capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services

IAM Functional Knowledge

- Strong understanding of:
- Identity lifecycle management (Joiner–Mover–Leaver)
- Access provisioning & de-provisioning

- Authentication and MFA workflows

- RBAC / governance concepts

Soft Skills

- Excellent stakeholder management and communication skills
- Ability to work in high-pressure, 24/7 operations environments
- Proactive mindset with ownership-driven approach

Good to Have

- Experience with CyberArk PAM / Okta / Active Directory integrations
- Exposure to cloud IAM environments (Azure/AWS)
- Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
- Familiarity with ServiceNow or ITSM tools

Stay Connected With Us Learn more about ALOIS in Australia, visit our webpage ALOIS Australia Follow us on LinkedIn and Instagram

EEO Statement ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.

📌 IAM -Enterprise Tech Lead (City of Perth)
🏢 ALOIS UK
📍 City of Perth