About Us:

ALOIS is a trusted staffing partner across Australia & NZ, managing 250+ consultants and supporting several major multinational clients. Our 75,000+ strong IT talent network and fast delivery model enable us to meet hiring needs with precision and efficiency.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

– IAM Enterprise Tech Lead

Must have Skills:- SailPoint Identity now

Practice: Cybersecurity & Risk Services (CRS)

Job Summary

We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a 24/7 enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues,

while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.

Key Responsibilities

Technical Leadership & SME Ownership

- Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- Provide hands-on L3/L4 support for incident, problem, and service request tickets
- Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
- Support solution validation, integration troubleshooting, and performance tuning

Operations & Incident Management

- Own and manage critical incidents and major incident calls (MIM)




- Ensure adherence to SLA-driven ticket resolution and service stability
- Perform proactive monitoring, health checks, and issue prevention activities
- Contribute to runbooks, SOPs, and knowledge management artifacts

Stakeholder & Service Management

- Engage with stakeholders, security teams, and application owners
- Provide clear, proactive, and timely communications during incidents and escalations
- Act as technical point of contact for service delivery and escalations

Continuous Improvement & Automation

- Identify opportunities for automation, optimization, and operational efficiency
- Drive process improvements across IAM lifecycle, authentication flows, and integrations
- Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

- Participate in on-call rotations and support critical IAM services in a 24/7 environment
- Handle high-pressure situations and mission-critical outages with accountability

Required Skills (Must Have)

Core IAM & Authentication Technologies

- Robust hands-on experience in:

o SailPoint Identity Security Cloud (ISC)

o Radiator RADIUS Server o RSA Authentication Manager

Operational & Support Expertise

- ITIL Knowledge




- Proven experience in L3/L4 support and problem ticket resolution as an Individual

Contributor

- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services

IAM Functional Knowledge

- Strong understanding of:

o Identity lifecycle management (Joiner–Mover–Leaver)

o Access provisioning & de-provisioning o Authentication and MFA workflows o RBAC / governance concepts

Soft Skills

- Excellent stakeholder management and communication skills
- Ability to work in high-pressure, 24/7 operations environments
- Proactive mindset with ownership-driven approach

Good to Have

- Experience with CyberArk PAM / Okta / Active Directory integrations
- Exposure to cloud IAM environments (Azure/AWS)
- Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
- Familiarity with ServiceNow or ITSM tools

Role Expectations at NBN

- Lead technical delivery with people management responsibilities
- Act as primary escalation point for the team
- Drive stability, resilience, and continuous improvement across IAM services
- Maintain high service quality in a mission-critical environment

EEO Statement

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.

📌 IAM -Enterprise Tech Lead (Melbourne)
🏢 ALOIS Australia
📍 Melbourne