About Qdos

Qdos is an Australian operational platform. We provide integrated inventory, sales, point-of-sale, finance and reporting for wine and liquor wholesalers and charity retail organisations across Australia. Our team works closely with clients to keep their operations running smoothly every day.

About the role

We're looking for an experienced ICT Support and Test Engineer to join our Client Success team in Melbourne. You'll be a key technical contact for our retail and wholesale customers, supporting their point-of-sale and back-office operations. You'll also test and validate software changes before release. This role suits someone who is self-sufficient, communicates clearly with customers at every level, and has a solid background supporting retail POS environments in Australia.

What you'll do

- Give technical support to customers by email, support portal, phone and, where needed, in person
- Analyse, reproduce and resolve POS, application, configuration, data and integration issues
- Investigate incidents using application logs, system information and T-SQL queries against Microsoft SQL Server databases
- Design, document and run functional, regression and integration test scenarios
- Log and track defects with transparent reproduction steps and evidence, then retest fixes until they're resolved
- Validate builds and releases against functional requirements and retail business workflows, and help with release readiness
- Support customer configurations and investigate issues that span Qdos and integrated third-party systems




- Keep support, testing and technical documentation current, including knowledge articles and test evidence
- Train end users, manage incidents and escalations, and provide on-call support when required
- Help improve our support, testing and release processes

Essential requirements

- Strong, demonstrated experience in technical support for retail point-of-sale (POS) systems
- Proven customer-facing support experience in the Australian market, working directly with retail or wholesale customers
- The ability to work independently and manage your own workload with minimal supervision
- Excellent written and verbal communication skills, including explaining technical issues clearly to non-technical customers and internal teams
- Strong troubleshooting, analytical and structured problem-solving skills
- An understanding of functional, regression and integration testing principles, with experience writing and running test scenarios and verifying fixes
- Working knowledge of database concepts, including Microsoft SQL Server and T-SQL
- A customer-focused, quality-driven approach and close attention to detail

Highly regarded

- A qualification in IT, Computing, Software Engineering or a related field
- Experience with ERP or business management software alongside POS
- Exposure to C#, ASP.NET, React, HTML, XML and APIs
- Experience with defect tracking, service desk or test management tools

Pay: $75,000.00 – $85,000.00 per year Work Location: Hybrid remote in Melbourne VIC

📌 ICT Support and Test Engineer (Melbourne)
🏢 QDOS
📍 Melbourne