About ARKANCE

ARKANCE is a global partner in digital and operational transformation for the architecture, engineering, construction, and manufacturing industries. Operating across more than 20 countries with 1,200 experts worldwide, ARKANCE helps organizations connect workflows, systems, data, and teams to reduce complexity, improve performance, and scale transformation across their operations.

As Autodesk’s largest global Platinum partner, ARKANCE combines industry leading technologies with deep sector expertise to help customers realize greater value from their digital investments through improved connectivity, digital delivery, and operational performance. Backed by decades of consulting and delivery experience and validated by successful customer outcomes, ARKANCE supports customers across the project lifecycle with practical expertise, trusted delivery, and measurable business outcomes.

ARKANCE is a subsidiary of the Monnoyeur Group, a global leader in industrial transformation.

About the Role The Inside Sales Specialist (Customer Success and Renewals) is the primary day to day customer success contact for an assigned portfolio of Nemetschek customers across Australia and New Zealand. While formal commercial account ownership remains with the designated Sales account owner, this role provides operational ownership of the post-sale customer journey by coordinating onboarding, adoption, value realization, customer health, renewal readiness and expansion identification. The role develops a detailed understanding of customer objectives and stakeholders, maintains a proactive engagement rhythm, identifies and manages customer risk, and ensures agreed actions are progressed across internal teams and external partners.

Working closely with Sales account owners, Solutions, Professional Services, and the vendor, the role strengthens retention, recurring revenue, product adoption and customer advocacy.

Key responsibilities

- Act as the primary day-to-day customer success contact for an assigned portfolio,



while recognizing that formal commercial account ownership and strategic sales authority remain with the designated Sales account owner
- Provide operational ownership of the post-sale customer journey and ensure onboarding, adoption, success planning, risk management, renewal preparation and follow-up activities progress to agreed timeframes
- Maintain a structured engagement cadence based on customer segment, value, lifecycle stage, adoption level and risk
- Build and maintain customer success plans recording business objectives, desired outcomes, key stakeholders, adoption goals, milestones, risks, commitments and next actions
- Develop trusted working relationships with users, administrators, champions, commercial contacts and decision-makers, and keep the account owner informed of material relationship changes or concerns
- Coordinate customer activity across internal teams so the customer experiences clear ownership, continuity and timely communication
- Lead or coordinate structured onboarding and activation, including expectation-setting, stakeholder confirmation, success measures, enablement needs and early-value milestones
- Monitor usage, engagement, support history, training participation, licence position and customer feedback to maintain an evidence-based view of customer health
- Identify adoption barriers and coordinate education, enablement, technical assistance or escalation to improve customer outcomes
- Maintain complete, accurate and timely CRM records covering customer objectives, stakeholders, engagement history, health, adoption, risks, renewals, opportunities, commitments and next actions

About you

- Demonstrated experience in Customer Success, inside sales, renewals, account coordination or a comparable post-sale customer role in a B2B SaaS, technology or subscription environment




- Experience supporting a portfolio of customers across onboarding, adoption, retention, renewal preparation and growth identification without necessarily holding formal account ownership
- Experience building productive relationships with users, administrators, customer champions, commercial contacts and decision-makers
- Experience identifying customer risk, coordinating recovery actions and progressing issues across multiple internal teams
- Experience using CRM and customer data to manage activity, customer health, renewal readiness, follow-up and opportunity information
- Strong customer success capability and the ability to connect product adoption with customer business outcomes
- Portfolio coordination, stakeholder management and relationship-building skills, with explicit judgement about the boundaries between customer success stewardship and formal account ownership
- Commercial awareness and confidence supporting renewal, retention and expansion conversations within delegated authority
- Consultative discovery skills and the ability to identify, qualify and clearly hand over customer growth opportunities
- Excellent written and verbal communication, including structured customer reviews and communication with senior stakeholders

What we Offer Here at ARKANCE, we offer a range of benefits to our employees including:

- Hybrid work options to suit your lifestyle
- Reward Gateway benefits offering discounts on everyday essentials, exclusive deals on popular brands, and wellness support
- Paid parental leave to support your growing family
- Defence Force and Community Service Leave, recognising the importance of giving back
- Paid day off for your Birthday to celebrate you
- Novated lease options to help you with cost-effective vehicle leasing
- Employee referral program rewarding you for bringing great talent into our team
- Monthly employee recognition honouring exceptional contributions and celebrating individual achievements within the team
- Employee assistance program (EAP) for confidential support

📌 Inside Sales Specialist (Customer Success & Renewals) (Brisbane)
🏢 ARKANCE ANZ
📍 Brisbane