About the Company

Our client is a global investment firm with a growing presence across Asia-Pacific, including offices in Singapore, Hong Kong, Melbourne and Sydney. The Sydney team is expanding, and in late 2026 it moves into a brand-new office near Circular Quay.

About the Role

IT Support Engineer (Level 1/2) Location Sydney CBD (Circular Quay), on-site, with occasional travel to Melbourne 12-month contract with the view to extend. This is a newly created role and the firm's first dedicated on-site IT support in Sydney.

You'll be the go-to person for local users and a key part of the regional support model, helping colleagues across Asia during their business hours.

Responsibilities

Providing Level 1/2 support to around 30 users in the Sydney office, face-to-face and remotely

Handling remote ticketing support for users in Hong Kong, Singapore, Korea and Japan

Managing and resolving incidents and requests through ServiceNow

Supporting a multi-vendor, but primarily a Microsoft environment, including:

- Intune for device management
- Defender for endpoint protection
- Zscaler for secure remote access
- Workday user support

Supporting a mix of firm-managed devices (about 80%) and BYOD Onboarding and offboarding, including device setup, access provisioning and account management





Supporting the Sydney office relocation, including new starter and workspace setup

Travelling to the Melbourne office when needed

Working closely with the regional IT team and escalating to global support where appropriate

Required Skills

Experience in a service desk or desktop support role

Hands-on experience with Microsoft 365, Windows and Intune

Familiarity with ServiceNow or a similar ITSM tool A strong customer service mindset. Responsiveness and professionalism matter more than deep technical specialisation.

Confidence working independently with minimal supervision as the sole on-site IT resource

Clear, friendly communication with users at all levels

Preferred Skills

Fluency in a second language, given the firm's Asian user base

Experience supporting users across multiple countries and time zones

Experience in financial services or another professional services workplace

Pay range and compensation package

12-month contract with the view to extend.

Additional Information A newly created role with real ownership and visibility A small, high-performing office in a premium new CBD location

Exposure to a global organisation and regional IT team

Scope to grow as the Sydney office doubles in size

📌 Information Technology Support Engineer - 12 Month Contract (Sydney)
🏢 Novus Pathway
📍 Sydney