Hays Technology is seeking an experienced IT Support Analyst to join a global organisation supporting both corporate office and operational environments. This is a hands-on Level 1/2 support role that offers exposure to a diverse technology landscape and regular site travel within South Australia.

About the Role

Working from a central Technology Hub, you'll provide both face-to-face and remote support to end users across hardware, software, collaboration tools, mobile devices, and workplace technologies. You'll collaborate with local and global support teams to resolve incidents, manage service requests, maintain asset records, and deliver an exceptional customer experience.

Key Responsibilities

- Provide Level 1 & 2 desktop support both onsite and remotely.
- Manage incidents, service requests, and user enquiries through to resolution.
- Install, configure, and support end-user devices and workplace technology.
- Support hardware lifecycle management, repairs, and replacements.
- Provide hands-and-feet support for remote technical teams.
- Assist with office moves, relocations, and small technology projects.
- Support collaboration and communication technologies including meeting and event technologies.
- Promote IT best practices,



security awareness, and user education.

Skills & Experience

- Strong Level 1/2 Desktop Support experience.
- Experience supporting Windows 10/11 and Microsoft 365 technologies, including Office 365, Teams, OneDrive and SharePoint.
- Experience supporting mobile devices and Microsoft Intune environments.
- Active Directory and SCCM administration experience.
- Experience with ITSM tools such as ServiceNow.
- Strong customer service, communication, and problem-solving skills.
- Experience with hardware asset management.

Desirable
- Azure
- PowerShell
- Power Automate / Power Query
- macOS support

What's on Offer

- Initial 6-month contract .
- Exposure to both corporate and operational technology environments.
- Diverse technical responsibilities across desktop, mobility, collaboration, and workplace technologies.
- Opportunity to work within a global support team.
- Regular site travel providing hands-on exposure to operational environments.

If you're a customer-focused IT professional who enjoys working in a rapid-paced environment and solving technical challenges, we'd love to hear from you.

📌 Information Technology Support Analyst (Adelaide)
🏢 Hays
📍 Adelaide