Company Description Positive Sammy Enterprises is Western Australia’s largest social enterprise, creating meaningful employment opportunities for people with disability since 1958. As a registered NDIS provider, the organization focuses on building skills, confidence, and long-term career pathways. Services include job training, career support, and work experience across a variety of roles and locations.

Good Sammy also operates op shops and Containers for Change depots throughout Western Australia, providing inclusive workplaces embedded in local communities.

Role Description The Intake and Engagement Coordinator is a full-time, on-site role based in the Greater Perth Area. This position is responsible for managing the intake process for new participants, including initial enquiries, eligibility checks, and completion of required documentation. The role coordinates and schedules assessments, supports participants to understand available services, and ensures a smooth transition into programs, employment, or training pathways.

The coordinator builds strong relationships with participants, families, and referrers, maintains accurate records in organizational systems, and provides regular follow-up to support ongoing engagement. Day-to-day tasks also include collaborating with internal teams,



contributing to continuous improvement of intake and engagement processes, and upholding Good Sammy’s commitment to inclusive, person-centered support.

Qualifications

- Experience in client intake, case coordination, or participant engagement within community services, disability support, or allied fields.
- Demonstrated ability to build rapport with diverse individuals, including people with disability, families, and community stakeholders.
- Strong communication skills, including clear written documentation, professional email and phone communication, and confident face-to-face interaction.
- Solid organizational and time-management skills, with the ability to manage multiple enquiries, appointments, and administrative tasks accurately.
- Proficiency in using client management or CRM systems, Microsoft Office tools, and maintaining secure, confidential records.
- Understanding of the NDIS, person-centered practice, and principles of inclusive employment (or willingness to learn).
- Relevant qualification in community services, disability, social work, human services, or similar discipline, or equivalent experience.
- Ability to work collaboratively in a team environment and contribute to service improvements while aligning with Good Sammy’s values and mission.

📌 Intake And Engagement Coordinator (Perth)
🏢 Good Sammy Enterprises
📍 Perth