B&R; Enclosures is Australia's leading manufacturer of electrical enclosures, switchboards and related solutions. We help customers deliver critical infrastructure projects across Australia, from data centres and industrial facilities to mining, energy, utilities and commercial developments.

We are seeking a motivated and customer-focused Internal Sales & Customer Success Representative to join our Brisbane-based National Internal Sales team. This is an existing role within a broader national team, with a solid focus on supporting local, state-based customers.

This is a role for someone who genuinely enjoys helping customers, solving problems and turning enquiries into practical outcomes. You’ll be a trusted first point of contact for customers, supporting them with product advice, order updates, delivery coordination and solutions that strengthen their experience with B&R.;

We’re looking for someone with the customer service capability, curiosity and follow-through to think beyond the immediate task, build trust and help deliver great outcomes for both customers and the business.

Key Responsibilities

- Act as the first point of contact for general enquiries, product advice, order status updates and customer feedback
- Help customers identify the right solutions by supporting product selection and providing practical advice
- Manage customer expectations throughout the order process, including lead times, updates and changes
- Coordinate with internal teams to achieve delivery outcomes that support both the customer and the business
- Be part of the National Internal Sales team while staying closely connected to local customers and their service expectations

About You To be successful in this role, you’ll bring a customer-first mindset,



genuine communication style and the ability to think beyond the immediate task. You’ll be curious, thorough and confident asking the right questions to help customers reach the best outcome.

- Previous experience in internal sales, customer service, account support or a similar customer-facing role
- A genuine desire to help customers, build trust and develop positive working relationships
- Curiosity, initiative and the confidence to ask questions, solve problems and suggest improvements
- The ability to make quick, informed decisions and know when to seek input or escalate
- Strong follow-through, attention to detail and the ability to manage multiple priorities in a busy environment
- A team-focused approach, with a willingness to support colleagues locally and across the national team
- Clear verbal and written communication skills with a genuine, professional style
- Experience with technical or engineered products would be highly regarded
- Confidence using ERP systems and Microsoft Office applications, with a willingness to learn

Why Join B&R;?

- Join a proudly Australian-owned manufacturing business with a strong reputation, national presence and ambitious growth plans
- Be part of an experienced, supportive team that values initiative, continuous improvement and great customer outcomes
- Receive product and systems training to help you build confidence in a technical environment
- Develop your internal sales, customer service and problem-solving skills while making a genuine impact
- Flexible working arrangements available for the right candidate

If you’re the type of person who gets energy from helping customers, solving problems and working with others to achieve good outcomes, we’d love to hear from you.

📌 Internal Sales & Customer Success Representative (Heathwood)
🏢 Bu0026R Enclosures
📍 Heathwood