The Customer Success Manager (CSM) at Point of Rental is 100% focused on, and responsible for, the ongoing success of current and existing customers. Reporting to the APAC Regional Director, the CSM plays a vital role managing customer relationships across the APAC region. The role is a key plank in efforts to help customers derive maximum value from software and services. The CSM provides a single point of contact to customers for all services and steers them to success through the full life-cycle of their relationship with Point of Rental.

Key responsibilities

- Tiered call / visit cycle of key customers
- Respond to inbound customer queries and direct Point of Rental resources to assist the customer
- Communicate new release features to key customers
- Brief Sales Team on new customer sales requests
- Liaise with finance team to answer customer invoicing and payment enquiries
- Brief Support Team on changes to existing customer requirements
- Develop some customer financial analysis




- Key customer relationship management
- Proactive outbound check ins for key customers
- Some office administrative tasks, as required

About you

- Account management, customer service or customer success experience
- Experience working in software support, sales or account management
- Proficiency using technology tools such as SalesForce, Xero, Service Cloud and case management software
- Post graduate qualification in business, marketing, commerce or technology
- Proactive, enthusiastic and fun
- Excellent organisational and proactive stakeholder management skills
- Natural rapport builder

About us

Point of Rental Software is a company where culture and values (EPIC) form the bedrock of success. The values are: Empowering, Principled, Innovative, and Caring.

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📌 Customer Success Manager (Melbourne)
🏢 seek.com.au
📍 Melbourne