Mercha is seeking a proactive Customer Success/Operations specialist to own the inbound queue end to end. You will respond to inquiries via email, live chat, and phone, confirm orders before production, and drive revenue from non-ICP and one-off demand.
Success depends on rapid resolution, accurate records in HubSpot, and a solid customer-centric approach to maintain high CSAT scores and a smooth operation across deliveries and stock management.
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📌 Revenue Driven Customer Success Specialist Sydney
🏢 Hatch
📍 Sydney