- The ICT Business Partner provides customer engagement and contributes to service delivery management activities across the NSW Parliament
- Ongoing full-time - Sydney CBD based
- $116,981 to $129,492 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role: The ICT Business Partner provides customer engagement and contributes to service delivery management activities across the NSW Parliament.

The role builds and maintains relationships with business units, departments, and Members’ offices to understand and keep abreast of their technology needs, promote digital services, deliver user training, and capture, review and report service delivery feedback.

The Business Partner plays a key role in improving customer satisfaction and service alignment across a diverse client base including the provision of proactive support.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home.



Some of the benefits available when you join Parliament include:

- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Free annual Influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- On-site fitness facilities, pool, restaurant, cafes, and post office

About you In this role you would require demonstrated sound experience in a liaison and business support role. Information technology (IT) background with knowledge and proficiency in commonly used workplace IT applications, tools, systems and hardware. Intermediate level technical knowledge of and experience with commonly used workplace applications and services (e.g., Microsoft 365, collaboration tools, endpoint technology). Understanding of service delivery principles and customer experience best practices.

Essential Requirements

- Tertiary qualifications in Information Technology, Business, Communications, or a related field, or equivalent skilled experience.
- Ability and willingness to travel to regional and remote locations within NSW to meet with users and stakeholders. Certification or experience with ITIL Foundation (or higher) in service management practices.

Further information to assist you with applying for this position:
- Role Description
- Department of Parliamentary Services website
- Pre-employment requirements - NSW Parliament

How to apply: To apply for this position please provide:





- An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
- A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment.Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

Describe your experience working with business stakeholders, customers or users to understand their needs, manage expectations, resolve issues and improve service outcomes.

Provide an example of how you have translated customer feedback, business needs or service issues into practical actions or recommendations. What was the feedback, what did you do, and what improved as a result?

Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).

Applications must be lodged online through: http://iworkfor.nsw.gov.au/

To be eligible to apply for this role, you must meet one of the following criteria:

- an Australian Citizen
- a permanent resident of Australia; or
- a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour. Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492622

CLOSING DATE: Wednesday, 7 October 2026 - [11.55 pm]

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact

Christine Herzog, Senior Manager Customer Experience, 0401 101 285

Application close date

07 October 2026 at 11:55pm

📌 IT Business Partner – Clerk Grade 7/8 – Parliament of NSW - Sydney
🏢 Nsw Government
📍 Sydney