The Role:

We’re hiring Technicians across WA, with a focus on Merredin, Newman, Dalwallinu & Narembeen to provide high-quality onsite and remote technical support to end users.

Key Responsibilities

- Provide L1/L2 technical support to end users (onsite & remote)
- Troubleshoot Windows 10/11 desktops, laptops, applications and user access issues
- Install, configure, maintain and troubleshoot workstations and laptops
- Support user onboarding, workstation setup and device replacement
- Support Microsoft 365 and common business applications
- Perform remote troubleshooting using approved remote support tools
- Escalate unresolved or complex issues to L3 support
- Troubleshoot scanners, MFDs, barcode scanners, docking stations, monitors and peripherals
- Liaise with printer vendors and third-party providers when required
- Perform site visits and physical troubleshooting when remote resolution is not possible

Mandatory Requirements:
- Solid hands-on experience in hardware & software troubleshooting
- Valid Australian driver’s license
- Own reliable vehicle
- Australian working rights – must be based in WA

Pay: From $33.50 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 IT Support Technician (Western Australia)
🏢 ITECHNOLOGY AUSTRALIA
📍 Western Australia