We have a great opportunity for a highly service-oriented Junior Receptionist / IT Technical Support Trainee The position is working for a highly successful IT Company in Toowoomba.

The position will be suitable for a Junior Receptionist looking for a career in IT support.

The applicant would need to have natural interest and ability with IT and tech related products and proven ability and passion to learn, grow and contribute to the company's success.

You will be coached, mentored and supported to deliver the best customer service possible.

If you are looking to build a career in IT and love troubleshooting and helping people, then we would love to hear from you!

Responsibilities, Full Time.

- Answering calls & serving clients in reception.
- Looking after social media posts and enquiries.
- Provide Hardware & IT System Support to the Team & clients. (With Training & Support)
- Escalate support enquirers to the senior team.
- Create & maintain client documentation to a high standard.
- General office housekeeping.

Technical Requirements:

- Basic Hardware & Software knowledge.
- Basic knowledge of Microsoft products.
- A great phone manner.

Candidate Requirements:





- Strong communication skills (both written & verbal)
- Ability to articulate yourself well to clients & Team members.
- Confident in own abilities, but willing to engage with staff members to collectively solve problems.
- Able to follow instruction and accept constructive feedback.
- Genuine passion for technology and learning.
- Self-motivated, Punctual with a robust work ethic.
- Presentable and personable.
- The knack for learning technical tasks & troubleshooting IT issues
- Full time – Monday to Friday.
- Must have vehicle and full driver’s license. (Mandatory)

If you have a passion for both customer service and IT Technologies this is a fantastic career opportunity.

The Company Benefits:

- Friendly team of senior staff members to guide and mentor you.
- Exposure to a wide variety of clients from small to medium businesses and across a range of industries.

Job Type: Full-time

Pay: $53,000.00 – $55,000.00 per year

Benefits

- Employee discount
- Professional development assistance

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Junior Receptionist / IT Trainee Technician (Drayton)
🏢 Informed It
📍 Drayton