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/n Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households./n

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/n Our mission is simple: make renewable energy easy and help homeowners save money./n

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/n From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started/n

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/n About the Role/n

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/n The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection./n

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/n This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams./n

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/n What You'll Do /n

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- Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.

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- Engage directly with customers to minimise cancellations and effectively reschedule face-to-face appointments.

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- Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.

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- Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Solar Specialists.

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- Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers (BDMs).

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- Collaborate with Sales Managers and the Operations team to facilitate the onboarding of new Specialists.

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- Build strong working relationships across a variety of personality types and management styles.

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- Maintain daily communication with Solar Specialists and Lead Generators across the country to manage schedules and leads.

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/n About You /n

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- Proficient in Google Workspace or Microsoft Office

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- Background in customer service, administration, or hospitality

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- Able to work independently and manage tasks in a quick-paced environment

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- Strong multitasking and time management skills

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- Highly organised, adaptable, and solution-oriented

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- Skilled in handling change and resolving conflict calmly and professionally

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- Worked within Salesforce CRM (Big bonus!)

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Why Join Smart Energy?/n At Smart Energy, we take our work seriously -but we don’t take ourselves too seriously. /n You’ll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged. /n You’ll also enjoy: /n ⚡ A fun, social and supportive office culture

/n ⚡ Friday drinks and team pub lunches

/n ⚡ Ongoing training and support

/n ⚡ Clear pathways for career progression

/n ⚡ The opportunity to join a fast-growing national business

/n ⚡ An incredible annual Christmas party in Byron Bay or Sydney

/n ⚡ Meaningful work within Australia’s growing renewable-energy industry /n As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us. Make the Smart Move/n If you’re organised, energetic and ready to build your career with a business making a real difference, we’d love to hear from you. /n Apply now and become part of the Smart Energy journey /n

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/n Please note: This is a fully onsite role based in our vibrant Waterloo office, working Monday to Friday. Standard hours are 9:30am–5:30pm, with a later 12:00pm–8:00pm shift every Wednesday /n

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/n #SmartEnergyGroupOps/n

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📌 Junior Sales Operations Coordinator | Home Electrification (Sydney)
🏢 Smart Energy Group
📍 Sydney