CCaaS Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)

CCaaS Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)

26 Sep
|
Convergys
|
Melbourne

26 Sep

Convergys

Melbourne

Concentrix is seeking a skilled CCaaS Support Engineer in Melbourne to provide Level 1/2 support for Genesys Cloud, Amazon Connect and other CCaaS platforms. The role includes IVR configuration, call routing, incident management, and cross-functional collaboration with network engineers and developers.

You will monitor system health, escalate complex issues, and maintain thorough documentation to build a knowledge base for future reference.

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📌 CCaaS Support Engineer: Genesys Cloud & Amazon Connect (Melbourne)
🏢 Convergys
📍 Melbourne

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