Job Description

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23rd September, 2026n

Global Luxury Retail | Westfield Sydney

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n Salary: $82,000–$85,000 + Superannuationn

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n Major store leadership rolen

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n A rare opportunity to lead at scale. Some retail leadership opportunities don't come around often. This is one of them.n
n We're partnering with an internationally recognised luxury fashion and lifestyle house to appoint an Operations Manager for its major Westfield Sydney store.n
n With a substantial team, significant product volumes and a dedicated operational leadership structure, this is an opportunity to take ownership of store operations at scale — within a global business that's continuing to grow across Australia.n
n If inventory, people leadership and operational excellence are where you thrive, this could be your next big move.n
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ABOUT THE BUSINESSn
n Our client is an internationally recognised luxury fashion and lifestyle house, celebrated for its distinctive design aesthetic, exceptional product and elevated customer experience.n
n With an established global presence and continued expansion across Australia, the business offers exciting opportunities for ambitious retail leaders to grow within an international organisation.n
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ABOUT THE ROLEn
n Based at Westfield Sydney, you'll take ownership of the operational side of a major retail store.n
n The store's leadership structure has been expanded into dedicated Operations and Visual leadership roles to support the scale of the business, the team and the demands of the store.n
n You'll partner closely with the Store Director and fellow leaders to ensure the store runs efficiently, inventory is controlled and the customer experience remains exceptional.n
n The store is scheduled to open on 13 November, with a core team of approximately 65 people plus seasonal team members.n
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WHAT YOU'LL BE DOINGn

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- Lead overall store operations, inventory management and back-of-house execution.
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- Oversee stock processing, deliveries, replenishment and inventory flow.
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- Drive inventory accuracy through cycle counts, stocktakes and RFID scanning.
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- Investigate shrinkage and implement improvements to stock control.
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- Manage high product volumes and streamline operational workflows.
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- Lead, coach and develop the Operations team.
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- Improve processes, productivity and operational efficiencies.
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- Partner with the Store Director on labour planning, scheduling and business performance.
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- Collaborate with Visual and Sales & Service leaders to support seamless store execution.
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- Maintain a safe, organised and customer-ready store.
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ABOUT YOUn

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- Robust retail operations leadership experience in a high-volume environment.
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- Experience managing inventory, stock flow, shrinkage and back-of-house operations.
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- Proven people management experience, ideally leading large or complex teams.
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- Strong understanding of retail systems, processes and operational KPIs.
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- A track record of improving efficiencies and solving operational challenges.
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- Confidence using data to drive decisions and performance.
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- Strong communication and stakeholder management skills.
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- Flexibility for a retail leadership roster, including weekends, early starts and occasional late finishes.
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- Luxury or premium retail experience is highly desirable, particularly in a store with significant product volumes and a large team.
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WHAT'S IN IT FOR YOU?n

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- A rare leadership appointment with dedicated operational ownership.
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- Scale and complexity: Lead operations in a major retail setting.
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- Global growth opportunities within an expanding international business.
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- Real operational influence: Improve inventory accuracy, processes and efficiency.
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- A dedicated leadership structure: Partner with specialist Sales & Service and Visual leaders.
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- Competitive salary: $82K–$85K+ Super, with flexibility depending on experience.
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READY TO TAKE OWNERSHIP? If you're an operationally strong retail leader who enjoys building efficient teams and managing complexity, we'd love to hear from you.n
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n Apply now or contact us for a confidential conversation.n

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📌 Luxury Operations Manager Sydney CBD (New South Wales)
🏢 Talent Solution Partners Pty
📍 New South Wales