Job Description

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Kallay Studios is a growing real estate and architectural media business working with some of Melbourne’s and the Gold Coast's leading agents, agencies and property brands.

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We produce premium photography, video, floorplans, copywriting and campaign content across hundreds of property campaigns each month.

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We’re now looking for an experienced Client Services & Campaign Manager to take ownership of the client experience and become a key link between our agents, campaign managers and production team.

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This is not a traditional admin role.

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We’re looking for someone who understands real estate, knows how demanding property campaigns can be, and genuinely enjoys building strong relationships with agents and clients.

Client Services & Campaign Manager Real Estate Media | Melbourne n

Kallay Studios is a growing real estate and architectural media business working with some of Melbourne’s and the Gold Coast's leading agents, agencies and property brands.

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We produce premium photography, video, floorplans, copywriting and campaign content across hundreds of property campaigns each month.

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We’re now looking for an experienced Client Services & Campaign Manager to take ownership of the client experience and become a key link between our agents, campaign managers and production team.

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This is not a traditional admin role.

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We’re looking for someone who understands real estate, knows how demanding property campaigns can be, and genuinely enjoys building strong relationships with agents and clients.

The Role n

Your job is simple:

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Make sure our clients feel looked after, every campaign is properly briefed, and nothing falls through the cracks.

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You’ll work closely with our General Manager, production team, photographers, videographers,



copywriters and some of Melbourne’s leading real estate agents.

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You’ll be responsible for staying ahead of upcoming campaigns, understanding exactly what each client needs and making sure what we promise is what we deliver.

What You’ll Be Doing n

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- Build and maintain strong relationships with key agents and campaign managers
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- Regularly check in with clients and understand what is coming up
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- Coordinate campaign requirements before shoots take place
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- Ensure photographers, videographers, copywriters and production teams are properly briefed
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- Capture important property and vendor information before each campaign
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- Make sure client expectations and deliverables are clear
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- Follow up after campaigns and gather feedback
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- Identify unhappy or at-risk clients before issues escalates
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- Attend client offices and build stronger face-to-face relationships
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- Help coordinate higher-end properties and more complex campaigns
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- Work with our production team to resolve client issues quickly
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- Help identify opportunities for additional services and campaign support
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- Support client content, case studies and post-sale marketing opportunities
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- Improve the overall customer journey from booking through to final delivery
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Who We’re Looking For n

You may currently be working as a:

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- Campaign Coordinator
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- Client Services Manager
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- Sales Coordinator
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- Real Estate Marketing Coordinator
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- Executive Assistant to a high-performing agent
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- Account Manager
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- Property Campaign Manager
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Real estate experience is highly regarded. n

More importantly, you need to be someone who is:

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- Exceptionally organised
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- Confident dealing with high-performing agents
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- Proactive rather than reactive
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- Calm when things get busy
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- Robust at building relationships
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- Detail focused
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- Comfortable picking up the phone
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- Good at identifying problems before they become bigger problems
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- Able to manage multiple campaigns and priorities at once
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- Proud of delivering a premium level of service
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You should be the type of person who notices when something doesn’t feel right with a client and follows it up without needing to be asked.

About Kallay Studios n

We work at the intersection of property, architecture, media and marketing.

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Our team produces high-quality visual and marketing content for some of the most recognised real estate brands.

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For the right person, there is significant opportunity to grow with the business and take greater ownership of our client services function over time.

What We Offer n

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- Full-time Melbourne-based position
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- Competitive Salary
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- Work with leading real estate agents and agencies
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- A growing business where you can genuinely influence how things are done
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- Opportunity to build and eventually lead our client services function
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- A creative, fast-moving team across photography, video, property and marketing
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If you understand real estate, love looking after clients and want to play a meaningful role in improving the way property campaigns are delivered, we’d love to hear from you.

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📌 Client Services & Campaign Manager - Real Estate (Victoria)
🏢 Kallay Studios
📍 Victoria