L2 Support Engineer

Contract: 6 months, immediate start

Working arrangement: Hybrid, with regular travel to client sites across the wider Sydney area (own vehicle required)

Are you a strong M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

Responsibilities include:

- Providing L2 support across M365 environments, on-prem servers and VMware
- Deploying and supporting Intune
- Delivering core networking support as needed
- Assisting with Azure tasks where required
- Escalation support for complex issues, working closely with L3




- Building robust client relationships face-to-face and over the phone
- Travelling to client sites across the wider Sydney area

Experience needed:

- Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
- Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
- Excellent client-facing skills; confident engaging directly with clients, including by phone
- MSP experience is nice-to-have, not essential
- A genuine passion for technology and a proactive, solutions-first attitude
- Driver's licence and vehicle for client visits

There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person. Interested? Apply now to find out more.

📌 Support Engineer (Norwest)
🏢 Ambition
📍 Norwest