Full-time (1 FTE), Fixed term (Until 30 June, 2028)

Based in Lower Plenty.

$94,419.72 gross per annum, plus super.

17.5% annual leave loading and generous salary packaging options

Meals provided on-site.

About Odyssey Victoria:

Odyssey Victoria (OV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey Victoria we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.

About our Therapeutic Community Program:

The Therapeutic Community (TC) is a long-term residential program that works with residents to establish healthier relationships, promote personal change, and support them in their recovery journey. An essential element of the TC is the individual clients’ relationship to the peer community.

Using a therapeutic community model, the program offers a holistic treatment experience for those seeking help for problematic drug or alcohol use. To enhance individual motivation for change, the Therapeutic Community combines meaningful work and recreational activities, with therapeutic group work and skills development, in a physically and psychologically safe setting. An essential element of the model is the individual residents’ relationship to the peer community.

Role Purpose:

The key purpose of the position is to ensure residents obtain and maintain all necessary personal identification and documentation required to access community-based supports and services.

The Resident Support Co-ordinator is responsible for coordinating and supporting applications for essential documents such as birth certificates, proof of identity, Medicare cards, Centrelink documentation, and Working with Children Checks. By ensuring residents have the appropriate documentation, the position enables greater access to services, community participation, employment, education, and other support opportunities.

The Therapeutic Community (TC) is a long-term residential program that works with clients to establish healthier relationships, promote personal change, and support them in their recovery journey. An essential element of the TC is the individual clients’ relationship with the peer community.

Key areas of focus:





- Establish relationship with resident through an introductory interview and discussion.
- Establish what personal identification a resident holds and what are their further requirements.
- Ensure resident has a functional and secure email account and mobile phone
- Process documentation to apply for resident personal identification, including but not limited to birth certificate, proof of age card, medicare card.
- Apply for Working with Children Check (WWCC) via Services Victoria, ensure all criteria of Victoria legislation is followed
- Escalate child safety concerns, adverse notifications or compliance issues in accordance with Odyssey Victoria policy and procedures.
- Where an WWCC application is unsuccessful, provide practical support to help residents understand the outcome, review available options and access appropriate advocacy, legal advice or review processes where applicable.
- Ensure resident has secure bank account with secure access and educate resident in online banking.
- Support Resident with the establishment appropriate online services including a myGov account and linking Centrelink, Medicare, Housing and ATO.
- Keep abreast of changes in protocols and procedures within Centrelink and other agencies.
- Maintain relevant tracking tools and systems to respond to requests for reports as relevant.
- Provide administrative and finance support to Business Team where required, including operational and job function support with residents within Business Office
- Maintain administrative, filing and record keeping systems, including the maintenance of client files, and filing systems, for the effective operations of the administrative services/functions.

Key Selection Criteria:

1. Demonstrated knowledge and experience in Government Agency Process particularly Services Victoria, Centrelink and myGov, record keeping methods, administrative procedures, confidentiality, and privacy protocols.
2. Strong organisation and time management skills.
3. Highly developed communication skills (both verbal and written) with a consultative approach to resolving issues.
4. Demonstrated commitment to teamwork,



with an openness to giving and receiving feedback.
5. Ability to take initiative and work independently and adaptively to meet changing organisational needs.
6. Ability to convey warmth, openness, empathy, and concern for the welfare of colleagues and residents.
7. Confident, friendly, and well-developed people skills, including the ability to relate to professionals and to deal with challenging people and situations.
8. Well-developed information technology skills, including proficiency in the Microsoft Office suite and use of databases.

For a copy of the position description which outlines the full list of responsibilities and key selection criteria, please click HERE (http://odyssey.org.au/wp-content/uploads/2026/09/POSTC5026-Resident-Support-Co-ordinator-LP.pdf).

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:

- Ongoing learning and development opportunities
- Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning
- Providing career pathways across diverse OV programs.
- Access to 24/7 counselling through our Employee Assistance Provider (EAP)
- Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals
- Flexible working arrangements such as monthly RDO’s for full-timers (arrangements will vary based on role requirements).

In addition to the above, staff will also be provided monthly Clinical Supervision sessions for professional development and personal wellbeing.

Our commitment to diversity

At OV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OV is committed to child safety and is a child safe organisation. All OV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

All Odyssey Victoria sites are smoke free for all employees

All Odyssey Victoria sites are smoke free for all employees

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📌 Resident Support Coordinator - LP (Melbourne)
🏢 Odyssey House VIC
📍 Melbourne