About the Opportunity

The L2 Support Engineer is an experienced IT professional focused on delivering support services & project work to CorpCloud’s client base via phone, email and face to face in office.

They leverage a broad skill set and aptitude for technology to resolve client support incidents, escalating where required, participate in project work and coach & mentor other team members.

Essential Attributes

- Exemplify the Ultimate Team Player – Humble, Hungry, Smart
- A confident communicator - written and verbal

- Ability to engage with people from a wide variety of backgrounds, businesses and levels

- Able to work independently and within a team

- Ability to coach and mentor other team members

- Hold mid-advanced level qualifications or industry certifications (e.g. Microsoft/Cisco/Cert IV)

- At least two years experience in an IT support role

- Must hold a valid driver's license and have a reliable vehicle.'

- Comfortable with travel and working from customer sites.

Essential Technical Skills

- Microsoft 365 & SharePoint / OneDrive / Teams administration, licencing and troubleshooting





- Sound understanding of Windows Server technologies equivalent to Microsoft intermediate level certifications

- Experience with Windows desktop operating systems (10,11) equivalent to MS MD-101 Managing Modern Desktops

- Experience with on-premise/cloud hybrid environments

- Sound understanding of networking technologies including routing & switching

- Experience with network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy etc)

- Sound understanding of server and desktop hardware

Desirable Technical Skills

- Understanding of cloud solutions – AWS/Azure preferably with certifications

- Implement and manage VMWare/Hyper-V

- Experience with hosted IP Telephony

- Experience with backup and disaster recovery platforms

- Understanding of Server hardware components

- Cloud formation via console and automated techniques

- PowerShell scripting and automation

- Understanding of managed services & support ticketing software such as Connectwise PSA.

📌 Level 2 Support Engineer (West Perth)
🏢 CorpCloud
📍 West Perth